Privacy Policy
How your personal information is used by The Luuvee Group Limited
Please read this policy carefully as it sets out how The Luuvee Group Limited will use your personal information. If you have any questions about this policy or do not agree with it, please contact our Customer Services department at privacy@luuvee.com before using this website.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.
What information do we collect?
What do we do with the information we collect?
Direct Marketing
Email marketing
Who do we share this information with?
How to get copies of or amend the information we have collected
Security
Linking
Cookies
Phishing
In general, you can visit Luuvee without giving us any information, and we don’t know who you are. If you are one of our anonymous visitors, please bear in mind that we may still:
- record the areas of the website which you visit; and
- collect information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc).
We do this by using Cookies, but we can’t tell who you are.
However, additional services may be available if you register with Luuvee. In this case, once you register, we will know who you are, your activities on Luuvee and information about your computer may be linked on our systems to you.
- whenever we collect your personal data, for example when you contact us, you will see the padlock symbol. The types of information we may request are:
- contact information - your name, address, postcode and other contact information including email address and telephone/mobile number;
- general information about you - your personal or professional interests, experiences with our products and services or other products and services and your contact preferences;
Some information is required information and you’ll see that indicated by a star (*), but other information is optional and if you don’t want to give it to us, don’t worry. But it will help us to improve our products and services if you do, so we’d be very grateful if you did.
We may also retain copies of any correspondence you send us and we will certainly keep details of your registration history with us.
We use this information for all sorts of reasons!
The main reason we use this information is to provide you with Luuvee and our products and services (whether available via the website or offline). We also use the information for:
- internal record keeping;
- product development;
- answering your queries;
- contacting you for market research and marketing (for more on this see below).
We may contact you by e-mail, phone, or mail, unless you have registered with the appropriate Preference Service or opted for us not to do so.
We would like to provide you with information about Luuvee’s new products, promotions, special offers and other information which we think you may find interesting. We may send you such information by mail or telephone unless you have registered with the appropriate Preference Service or have asked us not to.
We don't provide your personal information to other companies for their marketing purposes. However, we may aggregate anonymised information based on your personal information and disclose this to advertisers and other third parties.
If at any time you do not want your information used for direct marketing purposes please contact our data protection compliance officer at privacy@luuvee.com
We would also like to provide you with the information above by email. However, we appreciate that email “spam” is a problem!
If you have registered with us or have previously asked us for information on our products, we may send you information on our range of products by email, unless you have asked us not to do so.
If the reason you have given us personal information is to receive email information from us, we will continue to provide this information by email unless you ask us not to do so.
Otherwise, when you provide us with personal information, we will ask you whether or not you are happy for us to send you this kind of information by email.
If you decide at any time that you no longer wish to receive marketing emails from us, please contact our data protection compliance officer at privacy@luuvee.com. We will always give you an opportunity to unsubscribe from receiving any marketing from us in each communication we send to you.
We may share your personal information with companies performing services on our behalf (such as direct marketing agents or courier services) who will only use the information to provide that service. We may also share your personal information with other members of our corporate group, or a purchaser or potential purchaser of our business.
In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email our data protection compliance officer at privacy@luuvee.com.
If you think any information we have about you is incorrect or incomplete, please write or e-mail us as soon as possible. We will correct or update any information as soon as possible.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.
We may link to other websites which are not within our control. Once you have left our Luuvee, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.
We use cookies on Luuvee.
Cookies are files that store information on your hard drive or browser that means that Luuvee can recognise that you have visited Luuvee before. They make it easier for you to maintain your preferences on Luuvee, and by seeing how you use Luuvee, we can tailor Luuvee around your preferences and measure usability of Luuvee.
You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting “Tools/Internet Options” and reviewing your privacy settings or selecting “delete cookies”. This may prevent you from taking full advantage of the website. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting http://www.allaboutcookies.org/manage-cookies/index.html cookie will be used by us for marketing purposes.
Phishing is the name given to attempts to steal personal details and financial account details from a website user. “Phishers” use fake or “spoof” emails to lead users to counterfeit websites where the user is tricked into entering their personal details, such as credit card numbers, user names and passwords. WE WILL NEVER SEND EMAILS ASKING YOU FOR SUCH DETAILS AND LUUVEE STAFF WILL NEVER ASK YOU FOR YOUR PASSWORD.
If you do receive such an email or are asked for your password by anyone claiming to work for Luuvee please forward the email or report the incident to privacy@luuvee.com.